How We Scan and Remove Malware
You will be given secure access to our portal where you enter the FTP credentials to the main directory of your site (typically the public_html). Our scanners will then do a deep scan of all files. Once found, you can request a cleaning (if purchased) and we will immediately begin the cleaning process.
We start as soon as you set things up and the length of time it takes to scan and remove malware will vary depending on the level of infection and number of files. Typically it takes several hours. Our portal updates you on progress and has 24x7x365 chat support so you are never left alone!
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