We duplicate your site onto our servers where we have powerful scanners with the most up to date malware information, including variants. We will determine the cause of the issue and fix, repair and/or clean your site files and database as needed. You'll then have the benefit of being placed under the protection of our Hosting+ service and moved off your current provider where the issue started.
$199 includes all the work to clean and fix your website once and for all. Plus you'll get the benefits of all Hosting+ features (including unlimited cleanings) for one year from date of purchase.
Some sites can be restored back to normal within a few hours, others may take more time. Once we start, we will have a clearer picture on timing. If the malware/infection/hack is serious, it may take longer. You'll receive frequent updates as we work on your site so you'll always have an idea on timing.
Yes. If at any time you are unsatisifed with our service and process we will refund you 100% no questions asked.